Plenary Session: Who's buying...Who's Selling

Sunday November 6, 2011

Time: 11:30 am - 12:30 pm

Location: Windsor Ballroom, Le Méridien King Edward Hotel

Moderator: Bruce Morrison (Associate Director, Ticket Sales and Patron Communications - Sony Centre For The Performing Arts)

Panelists: Albert Leffler (Ticket Master), Tara Luft (General Manager, Ltd), Sam Baijal (Artistic Director, Hillside Festival), Stephen Glicken (VP Business Development - North America CrowdSurge), Catherine Goodwin (Tessitura Lead, Team DATA, (Harbourfront Centre)

Who's buying...  Who's selling...  Experience an insider's guide to the world of ticketing, as you join representatives from the ticketing industry as they discuss the state of the art at the box office.  Auctions, VIP packages, paperless ticketing, secondary market, artist fan clubs, all-in pricing, social media, marketing and more.


Bruce Morrison

Bruce Morrison has been involved in the ticketing industry since 1988, and has held positions with Centrepointe Theatre,  the O’Keefe Centre, Ticketmaster Canada, Concert Productions International and the Sony Centre.  Bruce is an active member of the International Ticketing Association (INTIX), and Past President of the Ontario Professional Ticketing Association.


Albert Leffler

As one of the founders and a 36 year veteran of Ticketmaster (Ticketmaster Vice President Arts & Theatre), Albert has worked with numerous and diverse clients around the world from small community theatres to the 2004 Athens Olympic Games. He is passionate about the arts and brings to clients and audiences unparalleled industry and Ticketmaster knowledge.


Tara Luft

Tara joined MapleCore Ltd. in 2003 after five years at Warner Music Canada.  As General Manager of, e-commerce service provider to hundreds of Canadian artists and home to the full-service ticketing company TicketBreak Ltd., she is responsible for strategic planning and execution in the areas of business development, operations, technology, and marketing.


Sam Baijal

Samir (Sam) Baijal has been the artistic director at the Hillside Festival in Guelph since 1998.  He also has worked for the University of Guelph for over 25 years programming entertainment, special events and promotions. His favourite past time is going to concerts – lots of them (as in 1000's) :)  Live music is better!


Stephen Glicken

Stephen Glicken is the VP for Business Development for CrowdSurge in North America.  He was the head engineer at Circle House Studios in Miami where he worked with artists such as P. Diddy, Toni Braxton, Nas and the Cash Money Millionaires. He left to become Ghostface Killahs exclusive engineer, recording and mixing The Pretty Toni Album. He is co-founder and C.O.O. of Green Owl, an independent record label out of WMG.


Catherine Goodwin

Catherine has spent most of her professional life in ticketing at Roy Thomson/Massey Hall, Young People's Theatre and, most recently, Harbourfront Centre, where she headed Ticket Operations for the last 5 years.  She is geekily interested in such things as pricing policies, service charges, online sales and third party sales.


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Lunch Sponsored by :


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