CAPACOA listservs (electronic mailing lists) are available to enable cultural workers in the presenting and touring fields to ask each other questions and respond to / comment on issues. CAPACOA also uses the lists to engage the membership to request input on key issues, information, ideas, etc.
Several member-specific or community of practice lists have been created and are in use:
- All CAPACOA members
- CAPACOA business members
- CAPACOA presenter members
- Presenting networks
- Venue managers
Listservs are intended for posting questions or distributing topic-related information that the list members as a group might benefit from sharing. When someone sends a question or a comment to the listserv, this message is distributed to all subscribers of that list. In order to keep listservs efficient and useful, subscribers are asked to abide to the following etiquette:
- Stick to the topics intended for discussion on the listserv. If these topics are not clearly defined, ask yourself whether your questions or comments are of interest to the entire list.
- Keep your messages brief. Be clear and be polite, but get to the point.
- Use a meaningful "Subject" line that states concisely and clearly the topic of your comments. This allows members to saves time, to respond more appropriately, and it makes it easier to search the archives by subject.
- If you have more than one topic, send separate messages for each topic.
- When you use the reply function, but digress from the original subject, modify the "Subject" field accordingly. This keeps the body information in sync with its topic. Example: "Ticketing software [was Box office issue]"
- If you wish to begin a new thread (a group of e-mail messages that are all responding to one original e-mail message), don't reply to an old message. Even changing the subject line will continue the old thread. This can be very confusing for the reader and will make the archives harder to search.
- Include only the relevant portions of the original message in your reply. Quote parts of the original posting or of someone else’s comment to place your own comment in perspective. Identify who you are quoting, if it is not the original posting.
- Try not to post comments that don't add anything to the discussion. Don’t send messages such as "I agree", "thanks for the information" or "me, too" to the entire list, but rather send them to individuals.
- Do not send attachments with messages to the listserv. If you want to send someone an attached file, please do so in a private e-mail message. You can also upload the file to a Web site or FTP site and post the URL on the listserv.
- Identify yourself. Include a signature tag on all messages.
- Have an opening and closing in your message such as “dear” and “bye”.
- Review the tone of your message. Ask yourself what your reaction would be if you received it. Look for any areas that might be misunderstood and rewrite these sentences to remove any ambiguity. Be careful when using humour in your messages.
- Don't use all upper cases when writing. This is thought of as shouting.
- Don't be critical of people's queries or comments posted to the listserv. Send someone a private message and "gently" make suggestions if you think it is warranted. If you disagree or become upset with someone's response or use of the list, reply to that person directly when appropriate.
- Do not post anything in a listserve message that you would not want the world to see or that you would not want anyone to know came from you. Defamatory, abusive, threatening or offensive message are prohibited.
You are not obligated to respond to all messages, or to any message. Pick and choose the topics that interest you. Look at the subject line of the incoming messages to see which thread of discussion is being addressed in that message.
If the amount of mail from any particular list becomes cumbersome, rather than leaving that list, consider receiving the digest form of the list. Instead of getting each email individually, you will receive a summary email at the end of each day. Individual subscribers need to request this function directly for each listserv list to which they are subscribed.
Do not send administrative messages, such as remove me from the list, through the listserv. Instead, use the Web interface to change your settings or to remove yourself from a list. If you are changing e-mail addresses, you do not need to remove yourself from the list and rejoin under your new e-mail address: simply change your settings.